How to get the most out of your customer visits
Helpful tips for product managers
Let me start with a quote that is so relevant to this topic.
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” – Sam Walton
The epicenter of any business is customers. They can be either existing customers or prospective. They are the boss and drivers of the business. Especially for product managers, getting to know their problems, needs, pains, and frustrations is like mining the gold mine. Every bit of information gained from this process is the gold. So, how do we mine this gold? What do the top customer-centric, most successful product managers do to gain better insight from customers? The answer is;